“Online was convenient but I always prefer speaking to someone live..”

“Definitely store with this facility. I reserved a unit through the website ahead of my move. When I arrived to pay, view and sign the agreement, the news that my unit was an abnormal structure meant some of belongings were not going to fit. I had very little time in town and could not take time to storage-shop. So I had to pay about 30% more for a larger unit. After moving-in I politely brought my disappointment to their attention through the feedback form they standardly email new renters. I received a call the next day from a very happy sounding manager. He apologized for my experience and offered a 33% discount on my unit for the duration of my time renting there. I was pleasantly surprised with the level of company responsibility and customer service. My experience with businesses in general over the last five years has been quite the opposite, and I have to say the way this place treated me was quite refreshing. I feel not only the facility is secure but also the company and employees are trustworthy - they will happily do the right thing..”

“Definitely store with this facility. I reserved a unit through the website ahead of my move. When I arrived to pay, view and sign the agreement, the news that my unit was an abnormal structure meant some of belongings were not going to fit. I had very little time in town and could not take time to storage-shop. So I had to pay about 30% more for a larger unit. After moving-in I politely brought my disappointment to their attention through the feedback form they standardly email new renters. I received a call the next day from a very happy sounding manager. He apologized for my experience and offered a 33% discount on my unit for the duration of my time renting there. I was pleasantly surprised with the level of company responsibility and customer service. My experience with businesses in general over the last five years has been quite the opposite, and I have to say the way this place treated me was quite refreshing. I feel not only the facility is secure but also the company and employees are trustworthy - they will happily do the right thing..”

“Clean facility, friendly staff, I would definitely use them again..”

“After the Death of my Significant other,I had to move out of the house we rented for over 10 years. I needed to put my things in storage until I can get....”

“Best facility by far in Grass Valley. They have clean and secure units there... as well as Penske Trucks. The manager Dave is on top of things and goes....”

“Amazing staff Paris and Dave are both very helpful and kind. Facility is clean and safe and I really recommend using Springhill Storage..”