Agreement between StoragePRO and Customer
Welcome to the StoragePRO website (the "website"). This website is provided solely to assist customers in gathering information about self storage, determining the availability of self storage units plus related goods and services, making legitimate reservations, or otherwise transacting business with self storage space suppliers, and for no other purposes. The terms "we", "us", "our" and "StoragePRO" refer to www.storagepro.com and/or our subsidiaries. The term "you" refers to the customer visiting the website, mobile site and/or booking self storage unit reservation(s) through us on this website, via phone, and/or through our agents.
This website and related platforms are offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this website in any manner, you agree to be bound by the Agreement. If you do not accept all of these terms and conditions, please do not use this website or related platforms. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this website or its related platforms signifies your acceptance of the updated or modified Agreement. Be sure to return to this page to review the most current version of the Agreement.
Use of the Website
As a condition of your use of this website, you warrant that:
Use of your phone number
By providing your phone number to "StoragePRO, Inc.", you agree and acknowledge that "StoragePRO, Inc." may send text messages to your wireless phone number for any purpose. Message and data rates may apply. We will only send one SMS as a reply to you, and you will be able to Opt-out by replying “STOP”. For more information on how your data will be handled, please visit our Privacy Policy.
Use of Mobile Site
StoragePRO’s mobile site is provided in the same way, for the same purposes, and under the same conditions as the website. By accessing or using the mobile site in any manner, you agree to be bound by the Agreement. If you do not accept all of these terms and conditions, please do not use the mobile site.
Use of Digital Call Records
StoragePRO uses technology that records incoming telephone calls. If you initiate a call to one of our tracked phone numbers, we will, at our discretion, create a digital audio recording of the telephone call. We represent and warrant that we have established proper procedures to protect the privacy of all callers in connection with call recording services, and otherwise fully comply with all applicable laws, regulations and governmental or self-regulatory guidelines. A voice alert is played at the beginning of each call to notify callers that the call will be recorded. Our use of the call recording is for quality assurance, customer service, and data tracking purposes only. If you choose to allow yourself to be recorded by continuing with the phone call after the recording notification, you expressly agree and acknowledge that:
Prohibited Activities
The content and information on this website (including, but not limited to, price and availability of self storage units), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your self storage reservation(s) and related documents for self storage unit(s) booked through this website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or units obtained from or through this website.
Additionally, you agree not to:
Supplier Rules and Restrictions
Separate terms and conditions will apply to any reservation and rental of self storage unit(s) that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of rental imposed by any self storage space supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of rates, products, or units. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable self storage unit(s), in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Website Copyrights
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:
Trademarks
StoragePRO trademarks, service marks, graphics and logos used in connection with this website are trademarks or registered trademarks of StoragePRO or StoragePRO’s licensors. Other trademarks, service marks, graphics and logos used in connection with the website may be the trademarks of other third parties. Your use of the website grants you no right or license to reproduce or otherwise use any StoragePRO trademarks or third-party trademarks.
Indemnification
You agree to defend, indemnify and hold harmless StoragePRO, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including legal fees, arising out of your use of the website and services, including but not limited to out of your violation of any representation or warranty contained in these Terms and Conditions.
Notices with respect to this website should be sent to:StoragePRO Management, P.O. Box 459, Walnut Creek, CA 94597
We will review and address all notices that comply with the requirements above.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.
Pre-Arbitration Dispute Resolution
Before either party may file a claim against the other, we both agree to try to participate in good faith informal efforts to resolve the dispute before starting an arbitration or initiating an action in small claims court (“Informal Dispute Resolution”). To initiate Informal Dispute Resolution, you must email the following information to results@StoragePro.com (1) your name, (2) your address, (3) a written description of your claim, and (4) a description of the specific relief that you are seeking (the “Dispute”). StoragePRO will send Notice and a description of the dispute to your email address or regular address on file. If we do not resolve the Dispute by the 60th day following the date on which notification is received, either party may pursue the Dispute in arbitration or small claims court.
Agreement to Arbitrate
YOU AND STORAGEPRO AGREE TO RESOLVE ANY CLAIMS ARISING IN CONNECTION WITH THESE TERMS OF USE AND/OR OUR RELATIONSHIP BY FINAL AND BINDING ARBITRATION RATHER THAN IN COURT, EXCEPT THAT EITHER PARTY MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS ARE WITHIN THE COURT’S JURISDICTION. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. ARBITRATION SHALL TAKE PLACE IN CONTRA COSTA COUNTY, CALIFORNIA.
The arbitration will be governed and administered by the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect and as modified by this Agreement to Arbitrate, by one commercial arbitrator with substantial experience in resolving commercial contract disputes, who will be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. For all claims and counterclaims together valued at less than $25,000, you and StoragePRO agree that arbitration must proceed as a documents-only hearing, unless otherwise agreed upon in writing by both parties. You and StoragePRO agree that the right to arbitration under this Agreement to Arbitrate is protected by, and any arbitration will be governed by, the Federal Arbitration Act (9 U.S.C. § 1 et seq.). You and StoragePRO agree that our business and the relationship here may involve interstate commerce.
WE EACH AGREE THAT ALL CLAIMS SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR OTHER SIMILAR PROCESS (INCLUDING ARBITRATION). IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH CLAIM SHALL BE BROUGHT ONLY IN A COURT OF COMPETENT JURISDICTION IN CONTRA COSTA, CALIFORNIA. YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION AND VENUE OF SUCH COURTS AND WAIVE ANY OBJECTION ON THE GROUNDS OF VENUE, FORUM NON-CONVENIENS OR ANY SIMILAR GROUNDS WITH RESPECT TO ANY SUCH CLAIM.
Limitations
We cannot guarantee that popular social media channels used by StoragePRO are accessible. We do not post coupons, discount codes, or other benefits exclusively through social media channels. The opportunities are also available directly through our website, or by sending an email to results@StoragePro.com
While we make our best efforts to ensure that third-party content made available through our website is accessible, we cannot guarantee that such content will be accessible.
