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StorageMart

4043 E 14th St, Des Moines, IA 50313

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 3.9
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Medina Vel

4 years ago
rating 5.0
Can't complain. Friendly service, the place is always clean. I've experienced no issues whatsoever.

Charles Timberlake

4 years ago
rating 5.0
Excellent service from the lady on duty. Facility is maintained well. Looks like this is going to work out very well for me.

Paul Lantz

3 years ago
rating 5.0
Excellent customer service! The whole experience was great! Brian is very easy to work with and very professional. Wish all of my customer experiences were this good. Thanks Brian.

Debbe Terry

3 years ago
rating 5.0
Very nice people. Easy to do business with. Very clean facility.

Nancy Vickers

4 years ago
rating 5.0
Fantastic Service. When we arrived to move in, our reservation was not found. NO WORRIES! Tara was able to solve the problem, get us what we needed and we were able to move into the unit as planned. We will definitely rent here again!

kevin kern

4 years ago
rating 5.0
they are doing a great job. there storage is always clean and the price is right. and they are very friendly. we want to give them.5000% thank you for everything that you have done for us. and god bless your business. from kevin and yvonne

Terry Madison

2 years ago
rating 5.0
Easy on-line reservation. Staff very courteous and knowledgeable. Prices very reasonable. And close to home. Being a security supervisor, I felt assured our belongings would be safe & secure.

Brian Daye

2 years ago
rating 5.0
The customer service is superb.Highly recommend them for any of your storage needs

Derrek

1 year ago
rating 5.0
I couldnt be happier with the entire process from booking online to going into the location and having Brian help me as Ive never had to do this. The place was clean and well kept. Its rare to find happy employees that care about their work place and Storage Mart got lucky when they found this guy. From start to finish the process was seamless. Thanks again Brian for all your help this day in age not to many show appreciating but keep doing what your doing.

Erik Bason

1 year ago
rating 5.0
Rich was the best help I could have gotten in the situation i was in at the time. Very grateful he was there to help me out. If anyone needs a nice, clean, and well maintained unit, stop in and see him!!

katheryn Guevara

1 year ago
rating 5.0
Rich was great :-) wonderful positive attitude and customer service !

Melissa Reich

1 year ago
rating 5.0
Arianna is wonderful, very friendly and extremely helpful. Had to come in and get a second storage unit and Rich is the man!! Absolutely wonderful people working at the NE 14th complex.!!

carol mccullough

7 months ago
rating 5.0
This is my third time of using storage Mart. My other times were very good. Clean, dry and didn't have any problems with the unit or the people. So far it's been great working with the lady on the phone and at the facility. Will tell others to use Storage Mart.

Deb Stineman

2 months ago
rating 5.0
Very nice people! very clean

Julie Robinson

4 years ago
rating 4.0
I have had a unit there a couple years now and it has always been well kept. I have never had a problem. Also the staff has always been quite courteous with me.

john nielsen

2 years ago
rating 4.0
Clean and close to home

Nick Waters

2 years ago
rating 4.0
Should have 24 hour access

melissa mejustme

6 months ago
rating 4.0
Very friendly and.helpful

Adrianna Mitchell

2 years ago
rating 3.0
Very helpful staff but not always on site during open hours.

Alexandra Gomez- Benitez

1 year ago
rating 3.0
Employees where nice and helpful. But the actual storage unit area smelled really bad of cigarettes and animal's.

Kasara White

1 month ago
rating 2.0
My sister pays for a indoor unit... Suppose to be controlled temp. Her stuff had mold, water and mice droppings in unit

Nikki Boylan

2 years ago
rating 1.0
Have had my storage for around 7 months now, so not to long. Moved from a nice three bedroom in Altoona then life happened so i had to store a few things there tell I got back on my feet. I pay my bill faithfully every month to keep it clean and stored away. Came to pick up a few things and EVERYTHING RUINED! Didn't realize that they had a mouse / rodent problem so extreme!! Mouse poop and pee cover my couches, child's bunk bed, child's toys just everything... pulled out one piece of furniture and the smell of mouse pee and dead mice was to much to handle.. mice have ate threw mostly all of my boxes.. As I was there a mouse ran across the floor from another unit to the next. I can't even go threw anything in my storage being pregnant and being around that.. Honestly depressing im a single mom of two and don't have the funds to replace the things i had.

Corey W

2 years ago
rating 1.0
2 weeks into renting storage there, I found half a dozen roaches throughout the hallway. Upon looking in my unit, found they had moved inside as well. Management fogged the hallways once but that didn't solve the issue and the so called insurance they require doesn't cover pests. I moved my belongings out that weekend, paid over $60 in laundering my clothes and another $100 to have my suits dry cleaned. The manager was present and found several live roaches in my unit before fogging and could careless. I guess having roaches start to infest all of your belongings between closings on houses doesn't mean much to some people, but I will never be back. Found the occasional roach within my boxes and would have come into my new home had I not sterilized everything I own at additional cost. Thanks to storage mart, I've now had my first and hopefully last encounter with roaches. Not sure what's more disgusting, the roaches or the poor service.

Jeramy McMillen

1 year ago
rating 1.0
Over priced, during my tenancy with this company I sustained a significant loss of my property due to a fire. The insrance they so quickly sell you on when starting an agreement with them turns out to be garbage. It was barely adiquate and definitely did not cover the cost of my loss. Beyond that, they had the nerve to charge me rent for the month. When I disputed this they said if I did not pay it they would deduct it from my insurance claim. I just recently was able to finally remove the few contents I still had and in their unit and closed out my account. Good riddiance to dealing with a mega Corp group of jerks out to screw ever person that walks through the door. Seriously... You can buy a storage pod from many places and have it anywhere you want for about half the price they charge per square foot of space.... Good luck!

Janet Whiteside

1 year ago
rating 1.0
Inconsistent monthly billing amount. Moved out mid-month & received no refund. BIG rodent problem!! Expensive wool rug & other misc items had to be thrown out because of mice! Won't use this location again.

Ashley McMenamin

1 year ago
rating 1.0
Terrible service they hardly ever answer the phone and when you do voice concern they just brush it off as not being their fault or job, bad infestation to which I was told they could do nothing about even with evidence of mice and roaches being in my unit and ruining my property along with moisture damage. Way over priced they advertised my unit at $99.99 yet charged $125 for the 10' 10' I rented then less than a year later it was raised to almost $140 while still advertising for $99.99 and of course if you ask about that there's also nothing they can do, I would never recommend anyone rent a unit from here a complete rip off and don't expect your property to come out the way you put it in.

Diana Carson

1 month ago
rating 1.0
Manager is a little tough not very friendly. The storage areas were full of mice I would not suggest going there
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rating 1.0
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Asher B.

3 months ago
rating 1.0
I had initially signed up online for a climate controlled unit; however, once we arrived we were informed the site did not have one. The manager sent us to...
  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay