Frequently Asked Questions
is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions we receive. If your questions are not answered here, please feel free to contact your nearest facility and speak to one of our self storage professionals.
For how long do I have to sign up?
We offer month-to-month leases, meaning no long-term contracts and no commitment.
When can I get to my belongings?
Our gate access is open every day for your convenience. Our office hours vary per location. Please contact the facility nearest you for further information.
How much notice must be given when I move out?
We require a 7-day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in.
Do you offer a mover?
Although we don’t offer a mover, we do offer free use of our moving truck at move-in (participating facilities only). Please contact the facility near you for full details. We would also be more than happy to recommend a local reliable mover.
How can I make a payment?
Payments can be processed by mail, in person, or through our website. You may also arrange to have payment be automatically deducted from your credit card. Please ask your manager about this feature. All of our facilities are equipped with a payment drop box; however, we do not recommend this for cash payments. StoragePRO tenants can now use PayNearMe to pay their rent with cash at 17,000 7-Eleven, Family Dollar, and ACE Cash Express locations nationwide. Simply take your cash and a PayNearMe Card or PaySlip to a nearby payment location to pay your rent. You'll receive a receipt confirming payment, and your storage manager will be notified instantly of your payment. Please contact your storage manager to receive a free PayNearMe Card or PaySlip.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your needs. Unit sizes and prices vary by location. Please contact the facility near you for available sizes and prices.
How do I calculate how much storage space to rent?
Our expert managers can assist you in determining the right size. Just give us a brief description of what will be stored and we’ll help you determine how much space is needed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover! Please ask about our credit card auto-pay program. We also accept checks and cash.
Do you sell boxes and packing supplies?
Yes, we offer a wide variety of boxes and packing supplies. If purchased the day of lease signing you will receive a 10% discount on moving boxes and moving supplies (at participating facilities). Contact your local facility for participation information and full details.
Do you have outdoor storage for boats, RVs, and other vehicles?
Yes, we have spaces for boats, RVs, commercial vehicles, semi-trailers, trucks, and cars at most of our storage locations. Please find the storage location nearest you for further information.
Do you have wine storage?
Yes, we offer refrigerated wine storage at our Napa location.